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Simple, cost effective and proactive reporting on your
Business Telephone System call data no matter how small or large
✅ Understand how and when your customers are calling you
✅ Understand when you’re missing calls or who is not answering calls
✅ Understand when you’re busy, causing customer service challenges
✅ Understand employee usage of your telephone system
✅ Understand telephony usage patterns to effective decision making
✅ Manage fraudulent activity based on factual data
Business Activity Reporting Service (BARS)
The ideal solution for businesses looking for insight into their Business Telephone Systems albeit single or multiple sites. Reporting is delivered via email and access to an informative portal for more detailed analysis
BARS works on all systems and simply require regular Call Detail Records delivery to our processing centre, with all data stored in Australia. You can name your extensions for more relevant reporting and understanding
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Pricing
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Zero Set up, Zero Cancellation fee
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BARS is an “As a Service” offering based on how many extensions your system has connected
that are generating Call Detail Records -
Just pay the last months bill in which Call Detail records are collected
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* some systems require an on premise “Call Collection Buffer” to transmit records to our datacentre
DAILY ALERTS
Every morning BARS emails you,
showing alerts thresholds met
such as International Calls
or Unanswered Calls
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Sent to your inbox
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Set and forget
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We turn on a base set of alerts for you
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Adjust your alerts at any time you like
in your web portal
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There are up to 12 customisable alerts available to configure
MONTHLY REPORTS
At the start of each month
reports are emailed to you
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No configuration required
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Simple to consume
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Top 10's for Call statistics
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Geographical reporting
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13 months trending of call volumes
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Busiest hour for incoming and outgoing calls
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Capacity analysis on your carriage service available where your system permits
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Needing Near to Real Time access to data?
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Login to view your data on our Dashboard with multiple TABS allowing you to access
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Filter to key calling statistics
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Export data to Excel for further analysis if needed
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Data uploaded nightly so you have current views
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Great video tutorials and FAQs to allow you to get the most of the system
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WEB PORTAL
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NEED SUPPORT AND ADVICE?
The solution includes Help Desk Support
Our friendly and expert staff are available to answer any questions you may have
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BARS is a service developed and supported in Australia by TSA Software Solutions Pty Ltd,
16 Mayneview St Milton, QLD. Australia
TSA Software is Australia’s leader in Technology Expense Management and Reporting Services, and was formed in 1993.